The Engine Of Your Destruction
(This customer has had their vehicle towed in.)
Me: “So, what issues are you having?”
Customer: “It won’t start.”
Me: “Okay, let me take a look and I’ll call you right back.”
(As I approach the vehicle I can see metal pieces on the ground. The customer’s engine had literally exploded and chunks of broken engine parts fell out whenever it was moved. I look up their service history to see if they could even hope for warranty coverage. They had no oil changes in over 28,000 miles.)
Me: “Due to lack of maintenance your engine is destroyed and needs to be replaced. The cost for this repair is around $6000.”
Customer: “Well, it’s a lease, so can’t I just turn it in?”
Question of the Week
Have you ever served a bad customer who got what they deserved?