The Energy Company Doesn’t Have The Energy To Listen To This

Me: “Hello, this is [My Name] and you’re through to [Energy Company]. How can I help you today?”

(The customer immediately begins telling me her life story. She tells me how she moved to this country, she talks about all the hardships she and her family have been through with little to no financial assistance from the government, and she even goes into detail about her various medical treatments. Eventually, after twenty minutes, I manage to get a word in.)

Me: “Well, madam, that’s quite a bit of information but I’ll be honest; I’m not sure what it is you’re calling for or indeed what you want me to do?”

Customer: “Oh, yes, can you give me your email address so I can send back some forms?”

(I will never understand people that feel totally comfortable giving all of their personal details to strangers when it’s not in any way required or even requested.)