The Employee’s Inner Voice Is A Friend
I notice a customer pulling out her checkbook and I interject.
Me: “I can’t take a check.”
Customer: “What do you mean, I can’t pay by check?”
Customer’s Friend: “Nobody takes checks anymore.”
Customer: “Why didn’t I know about this?”
Customer’s Friend: “Maybe if you got out more than once a year, you’d know these things.”
Customer: “Well, I don’t like paying cash!”
Customer’s Friend: “Use a card.”
Customer: “I don’t want to have a credit card!”
Customer’s Friend: “Your bank will give you a debit card for free.”
I was trying desperately to control my urge to cheer, and to thank the customer’s friend for saying EXACTLY what I wanted to say but couldn’t.
Question of the Week
Tell us about the most outrageous request a customer has ever made!