The Early Bird Gets The Dumb Worm
Coffee Shop | Right
| November 2, 2011
(We are a brand-new business. We’ve only been open for one week at this point. We open earlier than our competition because it’s a potential market.)
Customer: “What time do you open in the morning?”
Me: “5:00 am.”
Customer: “But [competition] opens at 6:00.”
Me: “Yes, they do.”
Customer: “So, why do you open at 5:00?”
Me: “Because some people leave for work before 6:00.”
Customer: “But [competition] doesn’t open until 6:00, so how can you open at 5:00?!”
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Question of the Week
Have you ever served a bad customer who got what they deserved?
