The Ear Is The Problem, Not The Earring

, , , | Right | October 10, 2019

(I’m an art vendor selling my own beaded jewelry. For each pair of earrings I make, I create a beaded design and then attach it to an earring hook, earring stud, or ear clip. All earrings can be converted to a different type, and I have signs around my booth saying that I will do the conversion for no additional charge. Most customers have no trouble understanding this. But at one fair, two customers enter my booth and look at the jewelry pieces on display. One picks up a pair of earrings attached to ear clips.)

Customer: “I like these earrings. But I don’t wear clip-ons.”

Me: “Oh, that’s no problem. I can easily convert them to pierced earrings. It’ll take me about five minutes, probably less, and it’s no extra charge.”

Customer: “Well, I like them but I just don’t wear clip-ons, so…”

Me: “Um, well, like I said, I can convert them. I have earring wires and studs. It’s no extra cost for me to convert them to pierced earrings, if you don’t mind waiting a few minutes. I can do it right now.”

Customer: “Sorry. I just don’t wear clip-ons, so I’m not interested in buying these.”

Me: *thoroughly confused, since I don’t know how I could be any clearer about her options* “Um… okay, then…”

(The customer set the earrings down on the table, and then she and her friend left the booth.)

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