The Downside To Survival
(I live and work in Joplin, MO. A customer wants to place an order with the business I work for and calls me.)
Me: “Thank you for calling. How can I help you today?”
Customer: “Supervisor, now!”
Me: “I am sorry, sir, but before I can transfer you to a supervisor, I need to get your name and phone number please.”
Customer: “Okay, my name is [name] and my number is [number]. I am calling because I see this mailing address for Joplin, MO and I know that Joplin was wiped off the map from that tornado.”
Me: “No, sir. Not all of the city was destroyed. Only one-third was wiped out.”
Customer: “Supervisor, now!”
(I get his name and number and get a supervisor. The supervisor tells him the exact same thing.)
Customer: “You are all frauds!” *click*
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
