The Dog Is Being Treated Tenderly

, , , , | Right | January 5, 2020

(I am working the drive-thru at a small local fried chicken chain.)

Me: *answering the intercom* “Thank you for choosing [Store]; how may I help you?”

Customer: “I would like [meal that includes chicken tenders, fries, and a drink].”

Me: “Okay, what would you like to drink?”

Customer: “Oh, I don’t want a drink.”

Me: “Would you like to order [snack meal]? It comes with three chicken tenders and fries?”

Customer: “Oh, I don’t want fries.”

Me: “We can order the chicken tenders individually, then. How many would you like?”

Customer: “[Meal that he originally ordered].”

Me: “That comes with a drink. What would you like to drink?”

(The conversation repeats.)

Me: “Would you mind pulling up to the window so we can talk easier?”

(The customer pulls up with a dog sitting in the front passenger seat.)

Me: “Did you want [Meal]?”

Customer: “Yes.”

Me: “What would you like to drink?”

Customer: “Oh, no drink.”

Me: *maintaining customer service smile best I could* “Would you like [snack]? It’s three tenders and fries.”

Customer: “Oh, I don’t need fries.”

Me: “Would you like to order the tenders individually for [price] each?”

Customer: “Sure.”

Me: *relieved that some progress has been achieved* “How many tenders would you like to order?”

Customer: *turns to his dog, asks his dog how many, then turns back to me* “Small.”

Me: *pause* “I’m sorry, how many was that?”

(The customer again asks his dog and answers with small.)

Me: “How about three?”

Customer: “Yeah, that sounds good.”

(Luckily, the rest of the transaction went smoothly. As soon as the customer pulled away, my coworkers and I burst into laughter.)

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