The Dog Has To Put Up With More Than A Cough

, , , , , | Right | November 12, 2019

(I am the front desk clerk at a dog boarding kennel. To stay at our kennel, we require certain vaccines be administered at least a week before the dog’s stay to ensure they will not have a reaction to the vaccine and to ensure the vaccine has taken full effect before their stay. We require one such vaccine called “Kennel Cough” which protects dogs from getting what would be considered bronchitis for dogs. It’s not deadly but bad enough to make your dog pretty sick for a considerable amount of time. We enforce the vaccination policy very strictly and do not make any exceptions whatsoever. A customer comes storming up to the front desk already fuming, clutching paperwork in his fist and dragging his small dog and young son with him. His son looks noticeably embarrassed.)

Customer: *slamming paperwork down on the counter* “I want to bring my dog in to board with you tomorrow but the lady on the phone said I do not have all the required vaccines. Check for me now!”

Me: *a little taken aback by his gruffness* “I would be happy to, sir! Let me have a look here…”

(After looking over his paperwork, I discover his dog has never received a Kennel Cough vaccine before, which is required for entry into our facility.)

Me: “Okay, it looks like you have most of the required vaccines, but we also require the Kennel Cough vaccine to protect your dog from contracting a costly and uncomfortable sickness. I can recommend alternate boarding facilities for you that are veterinary practices, so not only can they administer the vaccine for you today, but they can also board your dog, as well! Unfortunately, we have a one-week waiting period after a vaccine is administered to ensure the dog has no reaction and is completely covered if he should somehow come into contact with the virus, so he would not be able to check in with us tomorrow as y—”

Customer: *practically exploding* “NOW THIS MAKES ME ANGRY. I NEED TO BOARD MY DOG AND YOU WON’T LET ME BECAUSE HE MIGHT CATCH A COLD? YOU DON’T KNOW HOW TO DO YOUR JOB. YOU WILL TAKE MY DOG. THE VET DIDN’T TELL ME I NEEDED THIS VACCINE AND I TOLD THEM I WANTED TO LEAVE HIM HERE SO YOU NEED TO FIGURE SOMETHING OUT.”

Me: “Sir, please calm down; I will not be spoken to in such a manner. Not all boarding facilities require the same vaccines, so your vet had no way of knowing what to give unless you asked for them specifically. Furthermore, Kennel Cough is not a ‘cold.’ It is actually a potentially dangerous virus that could cause your dog to end up in the vet or in worst cases, dead. We do not want anything to happen to any dog in our facility; if he caught something here we are not liable for any medical bills he may incur. I am sorry, but all I can do at this point is recommend a veterinary boarding facility and set you up there.”

Customer: “NOT. GOOD. ENOUGH. YOU NEED TO FIX THIS, YOU F****** B****!”

(The customer proceeds to slam his paperwork onto my desk so hard he knocks my computer monitor off-kilter. I have had enough of his attitude. I am not an easily intimidated lady, although some people think they can push me around.)

Me: *smiling* “Could I please get your first and last name and your pet’s name?”

Customer: *sneering* “It’s [Customer] and [Pet].”

Me: “All right, I have found you in our system and I have deleted your reservation and marked you as ‘DO NOT BOOK.’ You are permanently banned from our kennel and if you try to come back you will be escorted away. Please take your pet and your paperwork and leave before I call the cops to escort you out.”

Customer: *speechless* “But I… but… WHERE WE LEAVE OUR DOG?”

Me: “I was going to suggest alternate boarding, but since you have chosen to treat me in such a degrading manner, I am refusing you service along with any help. Good luck in your endeavors.”

Customer: *still staring at me like I just slapped him across the face*

Me: *leaning over to look around him with a smile* “Next, please! How can I help you, ma’am?”

(He stormed out after that, defeated, with his son and dog in tow. We never heard from him again. I went home that night and made myself a strong drink.)

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