The Discount Is In The Bag

, , , , | Right | January 22, 2020

(I work at a clothing store that sells used clothes, allowing us to constantly have sales with the high amount of clothes in stock. This weekend we are having a sale where you can get 20% off whatever you can fit into a bag. Some customers don’t manage to pick up a bag when they first walk in, so at the register, the cashiers are allowed to give them bags to still receive the discount.)

Me: “Hello! Would you like to use a free bag to get 20% off your purchase?”

Customer: “Oh, no, thank you. I don’t even need a bag.”

Me: *confused by her not wanting a free discount* “Okay, well, your total is [total].”

Customer: “Oh, actually, I do have this flyer you guys gave me last time I was here!”

(This flyer mentions the 20% discount bag, but also doubles as a raffle ticket to get a gift card for the store.)

Me: “Oh, sweet! Sounds good; I’ll put it in the raffle bucket!”

(She pays and leaves the store. About ten minutes later, the woman comes back into the store. There is a long line now and I am helping another customer who also didn’t want a bag. The woman cuts the line to ask a different cashier why she didn’t receive the 20% discount.)

Customer: “I was just in here and—” *makes eye contact with me* “SHE didn’t give me my 20% discount!”

Me: “Ma’am, I’m sorry, that’s because you said you didn’t want the bag. You need the bag to get the discount.”

Customer: *stutters* “Well, I gave you the flyer! I should’ve gotten the discount with that!”

Me: *shows her the flyer* “Well, actually, this was so that you knew the discount was this weekend. It also had a raffle ticket for you that I put you in for.”

Customer: “I SWEAR! Okay, fine. Y’know what? Fine.” *stomps out the door*

Me: *to my current customer* “Now, are you sure you don’t want to use a bag to get the discount?”

Other Cashier: *turns to me* “I bet she’s going to cuss you out when she gets back in her car.”

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