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The Devil’s In The Details

, , , , | Right | CREDIT: speddie23 | October 4, 2022

Back at a fairly new MSP (Managed Service Provider — basically IT) that I used to work for, we had a client who was a church. This church was a really good client; they were always reasonable with expectations, always paid their bill on time, and were overall pleasant to deal with.

We did some work for them and sent them an invoice. Later on, we got a call from them.

Me: “[MSP]; this is [My Name]. How can I help you?”

Church Employee: “I want to talk about the invoice for [service].”

I let the owner of the MSP take the call.

Owner: “Hi. What’s the issue with your invoice?”

The owner assumed they thought they’d been overcharged, double-billed, or something like that.

Church Employee: “The problem is the number on the invoice. It’s invoice #666. We’re not comfortable paying an invoice with that number. Could you cancel this invoice and reissue a new one for the same amount?”

We did that, and they paid it straight away. They stayed a client for as long as I was with that MSP.

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