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The Devil Thinks She Wears Prada

, , , | Right | December 31, 2021

The restaurant I work in has a beautiful outdoor dining area that looks over the gardens of the property. Guests are allowed to sit out there for meals or just for drinks.

We are training a new waitress that has zero experience in hospitality and is still learning the ropes. We’ve sent her to a table outside with some drinks for a couple, but she trips on one of the patio stones right as she gets to the table and spills one of the drinks onto the lady’s bag that she has placed on the table. Before the new waitress can even apologise, the woman starts screaming at her loud enough for us to hear inside the restaurant.

Customer: “WHAT IS WRONG WITH YOU?! YOU STUPID GIRL! DO YOU EVEN KNOW HOW EXPENSIVE THIS BAG IS?!”

The new waitress is so shocked that she is stuttering and close to tears, so I run out with some towels to help her clean up the mess, and I tell her to go back inside and ask the bartender to replace the drink. I notice that only some of the drink has landed on the outside of the handbag, which is leather so it’s easy to wipe off and clean; most of it is on the table or on the floor.

Me: *Trying my best to be calm and polite* “I am so sorry about that, madam. We’ll get that replaced for you right away. Is there anything else I can do for you?”

Customer: *Scoffs* “You’re not sorry! You’re happy this happened!”

Me: *Confused* “I’m sorry, madam, but I don’t understand. I sincerely wish this hadn’t happened. Our waitress is new and I’m sorry that she made a mistake but—”

Customer: “YOU AREN’T SORRY! LOOK AT YOUR FACE! YOU’RE SMILING! YOU’RE JEALOUS OF ME AND SENT HER TO RUIN MY DESIGNER HANDBAG!”

I am absolutely baffled that someone is angry at me for trying to maintain my professionalism and that she believes that my sole purpose today was to ruin her handbag, which, after a bit more admiring, is clearly not designer.

I try to reassure her that I am not smiling at her misery and I am just trying to be professional and resolve the problem, but she continues to yell and scream about how we are all in on a joke to ruin her bag.

Her date has just sat there the whole time ignoring her tantrum, clearly embarrassed. By now, she has made such a fuss that other tables are all staring, and my manager gets involved, so I leave to retrieve her replacement drink.

On my way back to the table, my manager informs me that we’re giving her the drinks complimentary and that none of us should approach her smiling, per her request!

Me: *Monotone, without smiling* “Your drink, madam.”

Customer: “Geez, what’s your problem?! You could at least try and act happy. It’s not your designer handbag that’s ruined!”

I scream internally, but before I can walk away, her date stands up and yells.

Customer’s Date: “FOR THE LOVE OF GOD, LEAVE THEM ALONE! You got that bag from f****** [Discount Store], not Prada! Get over yourself!”

He then stormed out of the restaurant and got in his car without her. I stood there dumbfounded for a few seconds before the woman got up and chased after him, leaving the two complimentary drinks behind. I gave one of them to the new waitress to calm her nerves and had the other to help me through the rest of the day!

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