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The Definition Of Insanity Is Doing The Same Thing Expecting Different Results

, , , , , | Right | January 16, 2021

We have a family of regulars: two adults and three young children. These children have sensitive teeth and can’t drink smoothies with ice in them, so they ask to leave it out. Without ice, a smoothie will not fill the cup because about half of the content is ice. Ice is both to keep it cold and to thicken the smoothie.

Every time they get their smoothies, they complain, even after we explain it to them. When they call my manager, he says the same thing. Corporate says that if we wanted to add ingredients to fill the cup, they would have to pay for them.

The last time I saw them, they took a photo of the cup. I don’t know what they did, but I’m surprised they came back about ten times expecting different results.

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Have you ever met a customer who thought the world revolved around them?

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