The Dead Speak … And Book Hotel Rooms, Too

, , , | Right | March 2, 2008

Me: “Thank you for calling Guest Relations; this is [My Name]. How can I assist you today?”

Guest: “I need to cancel my reservation I had a death in the family, and I won’t be able to make it.”

Me: “I’m certainly sorry to hear about that. I can contact the hotel for you and see if they would be willing to cancel the reservation without penalty. Can you give me the confirmation number?”

(Just then, his wife is in the background yelling at him, trying to take the phone away. She is calling him a liar and telling him that he is going to h*** if he does not tell me the truth. Then, she gets on the phone and says…)

Guest’s Wife: “I’m really sorry, but my husband is a liar and there was no death in the family. He made a mistake and booked the wrong hotel, and he doesn’t have the balls to admit it.”

Me: “Oh! Well, then, yeah…”

Guest’s Wife: “I have told him not to do it, but he did.”

Me: “I’m sorry ma’am, but our policies and procedure for this rate are very strict. I would not be able to cancel the reservation for you without a penalty.”

Guest’s Wife: “SO YOU’RE A LIAR, TOO! You told my husband you would see if you can cancel without a penalty and now you can’t! BULLS***!”

Me: “Ma’am, I have to ask you to watch your language. We can contact the hotels if it’s an emergency. But we can never guarantee that it will be cancelled without a penalty for you. I advised that I would ask for you–”

Guest’s Wife: “FINE, THEN! IF IT HAS TO BE THAT WAY THEN I DIED; JUST TELL THEM THAT. I’M SURE THEY WOULD CANCEL THAT, THEN. RIGHT?!”

Me: “But ma’am you can’t be dead; I am talking to you. I’m sorry. I can’t cancel the reservation for you. If I do, you will be charged.”

Guest’s Wife: “YOU ARE A HORRIBLE PERSON! YOU DON’T CARE IF WE DIED! I DEMAND A REFUND OF THIS. NOW.”

Me: “Unfortunately, I’m not able to assist at this time, so you guys have a great day.”

Guest’s Wife: “FINE, THEN! THIS WAS POINTLESS. Thanks for nothing, you heartless b****.”

Me: “You have a great day!”

(This person was the laughing stock of the day. She had the nerve to call back four times and try to convince someone to cancel the reservation for her with the same sob story again. Some people…)

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