The Day They Realized Supervisors Aren’t Magic

Systems are in the middle of updating so everything is down.

Me: “Thank you for calling. How can I help you today?”

Customer: “Hello, I am calling to reschedule my appointment for tomorrow.”

Me: “We are experiencing an update within our systems and I am not able to do anything at the moment.”

Customer: “Are you serious? In that case, because of the customer service I am experiencing, I would like to cancel my order.”

Me: “Ma’am, I would cancel your order, but at the moment we are experiencing an update in our systems and I can’t do anything at all, including canceling an order.”

Customer: “Can you leave a message in my account to reschedule it in the morning?”

Me: “No, ma’am, I can’t do anything at all. You will have to call back in the morning.”

Customer: “I would like to talk to your supervisor right now. Is there anyone I can talk to that knows what they are doing?”

Me: “There is no one else here, and even if there was, they still couldn’t do anything because our system is updating.”

Customer: “I want your supervisor!”

Me: “Okay, fine, please hold.”

Supervisor: “Hello.”

Customer: “Hello, I would like to cancel my order because of the service that I have received from your employee.”

Supervisor: “Well, ma’am, at the moment, we are experiencing an update in our system so we can’t do that. If you would like, you can call back tomorrow and we would gladly cancel your order for you. I hope you have a nice night.” *Click*

Me: “Did you just hang up on her?”

Supervisor: “Yep, would you like to play a game called Bobby’s World with me?”