The Danger With Rhetorical Questions
Me: “Thank you for calling tech support. How can I help you?”
Customer: “I am in the back office and someone told me that we were supposed to be able to use wireless keyboards, so I cut the cable.”
Me: “You… cut the cable?”
Customer: “Yes, and now it doesn’t work.”
Me: “You cut the cable on your keyboard, and now it doesn’t work?”
Customer: “Yes.”
Me: “You’re going to have to buy a new keyboard.”
Customer: “Why? I was told we could use wireless keyboards.”
Me: “That is not a wireless keyboard.”
Customer: “Yes it is.”
Me: “Just because you cut the cord does not make it wireless.”
Customer: “Can’t you just make it work?”
Me: “Does your phone have a cable?”
Customer: “Yes.”
Me: “If you cut it, do you think your phone will work?”
Customer: *line disconnects after twenty seconds of silence*
This story is part of the Still-Not-Getting-It roundup!
Read the next Still-Not-Getting-It roundup story!
Read the Still-Not-Getting-It roundup!
Question of the Week
Have you ever served a bad customer who got what they deserved?
