The Da Vinci Code 3: Running Out Of Conspiracies
(The store’s power went out one day so we were using a pocket calculator to figure out totals and writing up paper receipts.)
Customer: “I’m not ready to pay yet, but can you tell me what I will owe?”
(I punch some numbers into the calculator, which returns 26.595.)
Me: “Your total will be $26.59.”
(When the customer comes back to pay, the power has just come back on and our computer system is up and running so I enter her purchase information.)
Me: “Okay, the total comes to $26.60.”
Customer: “You told me $26.59 before.”
Me: “Oh yeah, it’s because it was something like 26.595 and I just truncated the number instead of rounding it, but the computer rounds automatically.”
Customer: “I find it very interesting that it would round in favor of itself.”
Me: “Um, that’s just how rounding works. If it had been 26.594 it would have rounded down.”
Customer: “I just find it very interesting that the customer loses out on this.”
Me: “…”
This story is part of our crazy customer conspiracy theorists roundup!
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Question of the Week
Have you ever served a bad customer who got what they deserved?