The Customers Who Make You Want To Fold Are In-Creasing

I’m working in a store, and a customer comes up to me with a sweater.

Customer: “I want to return this sweater. It has a run in it that’s four or five lines wide!”

I take the sweater and look at the “run”.

Me: “Ma’am, this isn’t a run; there are no pulled threads. It’s just a crease from the way it was folded.”

But she won’t let up.

Customer: “Well, I bought two other colors of the same sweater, and they didn’t look like this. It’s ugly! I want a refund.”

Me: “Ma’am, this sweater was final sale, and I cannot take it back because it’s not actually damaged. I assure you that this is just a crease. This is a sweater from last season, so it’s just been folded for a while. If you wash or steam it, I promise the crease will come out.”

Customer: “Then why is it only across the back? It looks absolutely awful. Why didn’t the other sweaters look like that?”

Me: “This one was probably folded longer than the others. If you look closely, the front is creased, as well, but the back was on the inside of the fold, so it has a sharper crease. There are no pulled threads like there would be in a run. It will come out if you wash or steam it.”

Customer: “I don’t believe you. It looks terrible! But since you insist on not taking it, I guess if it’s ruined, I’ll just donate it or whatever.”

I left that interaction with one less brain cell than I started with.