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The Customer-Versus-Fascist War Is Really Heating Up

, , , | Right | January 7, 2022

A customer bought a water heater for a client. The water heater ended up having a big dent in the top of it. Okay, no problem. We told him to bring it in and we could exchange or refund it for him. He didn’t do that. Instead, he decided to sell it to his client for $100 less than he bought it for, or he intended to.

Then, he came to the store went to customer service, showed a picture of the heater, and demanded a refund. We told him we couldn’t do that unless he brought the heater in. He got upset about it. Then, he went and got another water heater? I’m not sure why.

He came to my register to check out. I greeted him like I usually do.

Me: “Hey, how are you today?”

Customer: “I’m just so done with this store!”

Me: “I’m sorry to hear that. Anything I can help with?”

Customer: “I bought a water heater for a client and it had a dent in it! And then you wouldn’t give me a refund! You’re all fascists! And they make you wear masks; those are doing stuff to you. I mean, you know what they are doing to you.”

After that, he paid for his stuff, moved to the side, and opened the box to make sure the water heater wasn’t dented. Then, he came back to the register.

Customer: “I want some tape to close up this box.”

Me: “Sure, no problem. I just have to get it from my manager.”

She was like five feet away. I asked her for tape, and the whole time she was getting it, the customer was grumbling.

Customer: “I need tape. No! I demand tape! I’m not leaving until I get tape!”

We gave him a tape.

Customer: “They are so entitled, expecting us to bring our own tape. How rude.”

Me: “I hope your day gets better.”

He put the tape roller in my hand, cutting part down, grabbed a comment card, and then stomped out of the store.

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