The Customer Service Is Not Always Write

, , , | Working | November 21, 2018

(My car needs to get an oil change, so I take it to the dealership. My aunt drives me there since I can’t drive because of a recent operation. My car is VERY dirty because it has stayed parked for two months, and I was regularly going on nature adventures before the operation. I am a woman, and so is the representative at the dealership.)

Dealership Representative: *checks the car for bumps and hands me a paper* “Just sign here, and we will call you when the car is done.”

Me: *looks at the paper with scribbles all over it, written by hand* “Excuse me, but what is this?”

Dealership Representative: “Just an overall check of the car so that there are no misunderstandings if you find a scratch after you get it back.”

Me: “Okay, but I can’t read it. What does it say here?” *points to first sentence*

Dealership Representative: *sighs and goes to my left car door* “If you see it against the light it has minor scratches. It says dirty and scratched.”

Me: “Okay, I totally get it, but could you please write, ‘lightly scratched.’ I don’t want to come back to a giant scratch and them to tell me it was there.”

Dealership Representative: *starts getting visibly agitated* “Well, it’s dirty.”

Me: “Yeah, I know. Just put ‘lightly,’ so that I can be sure there are no misunderstandings.”

Dealership Representative: “Fine!” *snatches the paper from me and writes something*

Me: “Okay, thanks.” *leans over her to continue reading* “What does the second line say?”

(She starts shaking and angrily going to point each flaw in my car. She keeps insisting I “come see” it closer than I am and getting super agitated the more calmly I try to tell her I understand but need to understand what is written.)

Dealership Representative: *visibly shaking in what appears to be frustration* “I think what we can do is I won’t wash your car for the checkup.”

Me: *trying to act super calm, as I feel like she might attack me if I don’t* “Please don’t get defensive; I really only want to understand. I don’t mean to attack you or anything. I just need to know what I’m signing.”

Dealership Representative: *screams for a girl to come help her “deal with me”* “Well, I’m sorry you can’t understand my writing. Look…” *points to a word* “There it says, ‘dirty,’ D-I-R-T-ammm… There it says … emmm.”

(She continues reading the whole thing to me like this. Sometimes not even she can understand what she wrote. Some are apparently abbreviations, and some are in English, and others in Spanish. In the meantime another girl is “standing guard,” but she seems to be telling her to calm down and smiling at me.)

Me: “Thank you.” *to the other representative* “I really meant no harm; I just wanted to understand. You see, you guys trust that you mean no harm and I trust I mean no harm, but if I sign something I need to be sure.”

(The first representative was now shaking in pure anger and just got in my car. The other girl thanked me and explained when I could pick it up and such. As I walked away, I could hear the first one talking about me to the other. I get it that some people are annoying with these things, but you can’t get angry and mean when someone just wants to understand what they are signing.)

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