The Customer Is Not Always Right, But They May Be Onto Something

At my job, there’s a regular customer who complains about everything. She’s gotten to the point where only the managers are allowed to deal with her. She’s actually a coworker’s sister, so she should know better or be banned. I go into work and overhear two coworkers talking about her.

Coworker #1: “I think [Customer] is going to be banned after this morning.”

Coworker #2: “Why? What did she do this time?”

Coworker #1: “She saw me drop the lid to her drink and threw a fit.”

Me: “Wait, she threw a fit because you dropped something? That’s stupid.”

Coworker #1: “No, she was complaining because I picked the lid up and put it on her drink.”

Coworker #2: “She used to work here; she knows the floor is clean.”

Me: “But you picked something up off the floor and put it on her drink, where customers could see you, and now you’re complaining about getting caught?” 

Coworker #1: “She’s a major b**** anyway.”

Coworker #2: “You wouldn’t believe what we’ve done to people’s drinks.”

I walked away at that point. I mentioned everything to the owner and nothing was done about it. Thankfully, I left that job.