The Customer Is Making It Easier And Easier To Not Be Sorry

, , , | Right | September 24, 2020

I’m a cashier at a grocery store. On this particular day, the EBT benefit cards are down for the whole state so I am letting people know before I even ring them up. A customer comes up to my line and starts unloading her cart.

Me: “Ma’am, were you using an EBT card today?”

Customer: “Yeah.”

Me: “Well, I’m sorry, but they seem to be down today.”

Customer: “And you all don’t tell people? It would’ve been nice to know before I came shopping for all this s***!”

Me: “I apologize, ma’am, but there are signs on the door coming in.”

There are multiple signs, in fact, plus in-store announcements made.

Customer: “Well, those signs weren’t there when I came in!”

They were there before even I came in. Not knowing what else to do, I apologize again and inform her that they are down across the whole state.

Customer: “So, all you do is just say sorry?”

She stormed out of the store, and later, a bagger told me she was looking at the door for the signs and yelling that there weren’t any.

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