The Customer Is Always Right-Click

(A user leaves me a couple of long, painful, voicemail messages about her computer not working at all.)

User: “I can’t close windows, I can’t click anything, and I can’t respond to important emails!”

(I remotely connect to her computer, check everything out, and everything looks good. I assume that she had restarted her computer, found everything okay, and just forgot to tell me. I receive another call from her.)

User: “My computer is in utter chaos!”

(Again, I remotely connect into her computer, and everything looks okay. I go to see her computer in person, and luckily, she is there.)

Me: “Can you show me the problem?”

User: “Of course, look!”

Me: “Ma’am, I can see the immediate problem.”

User: “What is it!?”

Me: “You’re right-clicking on everything.”