The Customer Is Always Right… Behind The Counter
(I recently quit working at a popular smoothie chain, but would sometimes stop in for breakfast on my way to class. The manager is the only person in the store at this time, and is running behind on the opening procedures. There are no other customers.)
Manager: “[My Name], you can just ring yourself up really quick and I’ll make your order.”
Me: “Okay, as long as it doesn’t get you in trouble.”
(I step behind the counter and put in my order. Just then another customer comes in. He witnessed our interaction, and is clearly confused.)
Manager: “Wanna ring him up for old time’s sake?”
Me: *to the customer* “Welcome to [Store Name]. What can I get for you today?”
(The manager makes both our orders, and I walk to class laughing at how it must have looked to the customer to see another customer go behind the counter and ring their own order up.)
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
