The Customer Hanging Up Is The Cherry On Top

, , , , , | Right | December 6, 2018

(I work at an inbound call center. I have been doing the same job for years and have never received a complaint like this one.)

Me: “You’ve reached [Department]. My name is [My Name]. Please be advised that this call is recorded.”

Caller: “Good!”

Me: “How can I help you today?”

Caller: “That other agent I talked to, I couldn’t understand a word she said. It sounded like she was talking with a candy bar in her mouth. Couldn’t understand a word.”

Me: “I’m terribly sorry about that, sir. I’ll be sure to forward that information on, but in the meantime, if at any point you aren’t able to understand me just let me know. How can I assist you today?”

(The caller goes on to explain a problem that I am unable to resolve in my department, so I inform him that I will need to reach out to a different department to address his concerns, only to have him suddenly cut me off, yelling.)

Caller: “I can’t understand any of you! You’re all eating f****** desserts! Just forget it!” *click*

(I can’t speak for the first person he spoke to, but I certainly wasn’t eating anything… though that call made me want some sweets!)

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