The Cup Runneth Over With Demands

, , , , , | Right | July 20, 2020

I am working the concessions stand when the theater first opens up for the day. A family consisting of a mother, a father, a son who is probably around ten, and a daughter who is around three approaches me.

Mother: “Hey, could we get a #2—” *a large popcorn and two large drinks* “—but instead of one of the large drinks can we get two regular drinks?”

Me: “Yes, I can ring you up for a #1—” *a large popcorn and one large drink* “—and add on the two regular drinks.”

Mother: “No, I want the #2, but I want two regular drinks instead of one of the large drinks.”

Me: *Confused* “Yeah, that’s what I’m ringing you up for. A large popcorn, one large drink, and two regular drinks.”

Mother: *Rolls her eyes* “No. I want the #2, but instead of one of the large drinks, I want two regular cups. The large cups are too big for her to carry.”

She points to the little girl. Our large cups are very big; they’re basically buckets. But the father or the son, who is sharing the soda with the girl, could carry it.

Me: “I’m sorry, ma’am, but the only way I can give you two regular cups is if you pay for them.”

The mother finally gives in and just gets a #2. They go to the side to fill their sodas when I hear a soda crash to the ground. The mother walks back up to the stand.

Mother: “She dropped it; could we get another cup? Maybe a regular.”

Me: *Nearly boiling with anger* “I’m sorry. I can give you another large cup, but for inventory purposes, I cannot give you a regular cup.”

I gave her the cup after she rolled her eyes again, and then I went to fill the mop bucket to clean up the spill. As I was filling the bucket up, I told my coworker and manager the story over our walkie talkies. My manager came and grabbed the bucket from me, and I returned to my post. I thought my manger was going to clean the spill up for me, but I saw her approach the mother at the butter station. My manager made her clean up the soda spill.

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