The Cup Needs To Be Full Of Specifics
Customer: “Excuse me. Do you have coffee here to drink?”
Me: “Yes, ma’am, there’s a hot coffee dispenser just to the left of the door you walked in through.”
Customer: “To drink?”
Me: *Pointing* “Yes, ma’am, just there by the door behind you.”
She repeatedly mimes bringing a cup to her lips.
Customer: “Like a cup?”
Me: *Pointing again and losing patience* “Yes, ma’am, ready-made coffee, hot and in liquid form, for you to drink right this second. Just turn and head a few short steps toward the door you’ve only just come in, and you’ll see the coffee dispenser ready to pour hot coffee into a cup just for you.”
The customer looked unsure for a couple of seconds before finally turning her head to see the coffee station and getting her coffee to drink in a cup. Apparently, she desperately needed it.
Question of the Week
Have you ever served a bad customer who got what they deserved?
