The Couponator 30: Managerial Override
In my early days as a cashier, I’m ringing up a guy for some paints. His next purchase is some books, with coupons, of course.
Me: “I’m sorry, but our coupons don’t work on books.”
Customer: “I knew you’d say that. You know, I’ll call the general attorney to get this place shut down!”
Me: “Uh… excuse me?”
Customer: “Yeah, don’t think I won’t! I got on [Competitor]’s a**, and I’ll be on your a**, too!”
Me: “But I’m not the one who made the policy.”
Customer: “So? You’re working here, aren’t you?”
I know he’s blowing smoke, but at the time, I didn’t know how to prove it. Now I know that the exceptions are printed on the coupons themselves, which I would’ve pointed out.
Customer: “Your manager left in an awful hurry, didn’t he?”
Me: *Tired sigh* “I’ll go call him.”
My manager comes in. The dude’s still being an a** over a very common coupon exception.
Manager: “I’ll override it for you, sir.”
And just like that, that rotten jerk waddled away, having been rewarded for his bad behavior without so much as a thank-you. That was the day I stopped believing in the milk of human kindness.
Related:
The Couponator 29: A Cents-less Tragedy
The Couponator 28: Panic Attack!
The Couponator 27: Red Friday
The Couponator 26: Father’s Day
The Couponator 25: The Cheese Explosion
Question of the Week
Tell us about a customer that lied or scammed to get what they wanted.
