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The Couponator 8: The Fabric Of Reality

, , , , | Right | August 16, 2018

(It is a fairly slow Saturday. It is the rainy season, and we are out of Snow Bird season. A customer is making two separate purchases; one is for her and one is for her daughter, who looks approximately my age — a young adult. The first transaction goes smooth as butter, and they seem nice enough. The second transaction is all foam, like the kind you would put in a couch or restuff a chair.)

Mother: “And use this coupon on it, as well.”

(She pushes forward a coupon for “50% off one regular-priced fabric.”)

Me: “Oh…”

(I study it a moment, then look at my screen to see if the entire purchase really is just foam. Then I look at her, smiling.)

Me: “I’m sorry, this only works on fabric, and unfortunately foam doesn’t count.”

Mother: “Do it anyway.”

Me: “All right.”

(I scan the coupon, because it doesn’t hurt to try. I hit total. The coupon doesn’t take anything off.)

Me: “I’m sorry, ma’am. It doesn’t work on foam.”

Mother: “Yes, but it says one cut of by-the-yard merchandise counts.”

(She points at some teeny tiny text under the big word, “FABRIC.”)

Me: “Yes, ma’am. I understand that, but it’s a fabric coupon.”

Mother: “They always honor this. ALWAYS.”

(I have no idea what else to do, as it would be a huge discount; foam is pricey.)

Me: “Since this is a rather large discount, my manager will have to authorize it.”

Mother: *pleasant* “That’s fine.”

(I call my poor manager to the front and help other customers that got in line. My manager looks at the coupon, looks at the lady, says, “All right,” and lets her explain before making any assumptions.)

Mother: “The coupon won’t take off, but it specifically states that a cut of by-the-yard merchandise counts for this coupon.”

(The manager blinks and tries the totaling again; of course ,the coupon doesn’t work.)

Manager: “I’m sorry, ma’am, but it’s for fabric.”

Mother: “I used to work here. We would always honor this coupon. It specifically states a cut of by-the-yard merchandise works.”

Manager: “Yes. But it’s for fabric. They put that there so customers know it will work on only one cut of fabric.”

(I was left wondering why she thought that was right when the title of the coupon says, “FABRIC,” very clearly on it and she zeroed in on the tiny text.)

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