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The Couponator 33: The Double Cross

, , , , | Right | March 31, 2022

I regularly sell my handmade crafts at a monthly stall. I’ve taken a deal out with the organisers that, for free advertising online, I will run a coupon-type discount. If customers show me the page, they get a pound off any of the small bookmarks or coasters I make.

I’m expecting a pretty good month, so I bring a friend along to help.

Things go pretty well, and we start to get more and more people using the coupon. All is going okay until this woman walks up; she sneers at everything and asks for discounts before buying one of the biggest items.

Friend: “That will be [amount].”

Customer: “I think you will find I have a coupon.”

She flashes her phone around.

Friend: “Sorry, but that’s only for the bookmarks.”

Customer: “It doesn’t say that! You’re trying to rob me!”

Friend: “It really does, right on the page you have open there.”

Customer: “That’s not good enough! I want to see your manager!”

Friend: “Well, I don’t have a manager, really, but—”

Me: “That’s okay, I’ll take over. I’m the owner, I guess.”

Customer: “I have a discount that your employee refuses to take.”

Me: “Let me see. Yes, that applies to bookmarks normally, but I can make an exception.”

Customer: “Finally, some sense.”

Me: “Oh, and because of your purchase, I can offer one of our bookmarks for 50p.”

Customer: “Oh, yes, I will take one.”

She walked off happy about getting her own way, completely unaware that she had just gotten the coupon as I intended.

The Couponator 32: Attack Of The Rulebreaker
The Couponator 31: Saved By The Next Generation
The Couponator 30: Managerial Override
The Couponator 29: A Cents-less Tragedy
The Couponator 28: Panic Attack!

Question of the Week

Tell us about a customer that lied or scammed to get what they wanted.

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