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The Couponator 32: Attack Of The Rulebreaker

, , , , , | Right | March 3, 2022

A customer wants to get two sets of candles with one 40% coupon. My store’s policy is that each customer can only use one coupon, though I seem to be the only one who cares about it.

Me: “I can ring you up, but this coupon will only go off one candle set.”

Customer: “What? Can’t you just ring them up separately? That way, I can use it again!”

Me: “I’m sorry, but that’s against our rules. You’re only supposed to use this once.”

Customer: “Last time, you let me do it! They did it at [Other Location]!”

Me: “Yes, but—”

Customer: “And you should all be the same!”

Me: “Well… we’re not.”

Customer: “YOU’RE RUDE!”

She continues to squawk and screech for a manager, saying she’s gotten no customer service, she’s never coming here again, blah, blah, blah…

Manager: “Well, she is correct. You’re only able to use each coupon once per day. But I can hold onto the other candle set for you so you can use it tomorrow.”

I try to apologize, as this is the first time a stranger has yelled at me and I am frazzled, but the customer only glares at me in return.

Customer: “Well, you’d better have that tomorrow, because I will be back!”

She never came back. Good riddance.

The Couponator 31: Saved By The Next Generation
The Couponator 30: Managerial Override
The Couponator 29: A Cents-less Tragedy
The Couponator 28: Panic Attack!
The Couponator 27: Red Friday

Question of the Week

Tell us about a customer that lied or scammed to get what they wanted.

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