The Couponator 17: Attack Of The “Programmer”

, , , , , , | Right | June 26, 2020

Our store has a loyalty program for customers, and when you sign up you receive some coupons to be used on your following purchases. They can’t be used the day you sign up; there is one coupon for each of the following three months. The customer needs to bring their coupon into the store to redeem it.

However, some customers forget their coupons, and while we have the ability to check their account and their purchase history, it’s frowned upon by management and it’s easier for everyone if they bring the coupon to the store.

I overhear this transaction between a woman and my coworker. 

Customer: “Oh, and I have a coupon to use today.”

Coworker: “Great. Do you have the coupon with you?”

Customer: “No, I left it at home.”

Coworker: “Oh, you really need to bring the coupon with you to the store. I’ll check your account to make sure you haven’t already used it. I’ll do it today, but in future, you’ll need to bring it with you.”

The customer sighs and crosses her arms. 

Customer: “Well, that’s ridiculous. What if I forget it next time? Does that mean I won’t be able to use it?!”

Coworker: “Well… yes. They need to be treated like any other coupon or gift card.”

The customer is getting increasingly more annoyed.

Customer: “That’s just stupid that I’m expected to bring them in. You should just log it all in my system. I work in programming so I know it’s possible!”

Coworker: “Just don’t forget it next time.”

Customer: “I think I’m going to write to your corporate about this. This system is ridiculous.”

Coworker: “Okay. Don’t forget your coupon next time!”

Related:
The Couponator 16: Enter The Entree
The Couponator 15: The Transaction Void
The Couponator 14: Multiple Attack
The Couponator 13: Coupons Of Purchases Past
The Couponator 12: The Special Competition

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