The Couponator 16: Enter The Entree

, , , , , | Right | March 13, 2020

Me: “Will that be it for you today?”

Customer: “Yes, that’s it.”

Me: “All right. Your total will be $9.28.”

(The customer pays and leaves, and I go through about five minutes and eight more customers. The other customer comes back up, looking angry.)

Customer: “You didn’t give me a discount.”

Me: “Excuse me?”

Customer: “I had a receipt code and you didn’t give me the discount for it!”

(At our restaurant, we have a promotion where, if you bring in a code on a receipt from filling out a survey, you will receive a free entree item; however, the code has to be given at the time of purchase.)

Me: “I’m sorry, sir. You didn’t say anything about having a coupon, so I had no idea you had one.”

Customer: “I forgot to give it to you. But I still need the discount.”

(I call my manager over to help with the situation. I should add that there IS a way to fix this situation in the register but would involve me possibly being fired because it sends a report to corporate claiming the situation was “my fault,” and they no longer accept excuses.)

Manager: “Sir, did you mention you had the receipt to her when she rang you up?”

Customer: “No. It was in my back pocket. I forgot I had it.”

Manager: “And she told you the total, yes?”

Customer: “Well, yeah, but that doesn’t mean I should have to pay for the extra entree!”

Manager: “Sir, I can’t do anything about this that wouldn’t cause problems for her with corporate, and I can’t in good conscience punish her when it wasn’t her fault. I’m sorry. You can bring the coupon back and use it next time.”

(The customer stormed off and later filed a report to my manager claiming we “refused his coupon and forced him to pay additional costs.” Obviously, my manager knew what had really happened and just laughed.)

Related:
The Couponator 15: The Transaction Void
The Couponator 14: Multiple Attack
The Couponator 13: Coupons Of Purchases Past

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