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The Couponator 14: Multiple Attack

, , , , | Right | April 18, 2019

(Customers have been offered a coupon that takes 30% off one purchase made today, with some emailed as printable coupons. A customer, who regularly tries to annoy and harass our cashiers into exceeding our coupon limits, is on her third such coupon of the day.)

Customer: “Okay, and I have coupons for that.”

(She hands me two physical coupons, and then presents the 30% coupon on her phone.)

Me: “You need to print that coupon out to use it.”

Customer: “No, I don’t. The barcode is right here.”

Me: “Yes, you do. When I scan a coupon, I need to actually have the coupon to turn it in.”

(I point to where the coupon states, “Print to use in store.”)

Customer: “Yeah, well, look at the line below that!”

(The line she is pointing to is a code to use the coupon for online purchases.)

Me: “I can’t do anything with that. This isn’t online.”

Customer: “Ugh, then just forget it. I don’t want that.”

(I cancel the sale and return the coupons she actually had.)

Customer: “I don’t understand why you always have to give me a hard time.”

Me: “Because I don’t want to get fired.”

Customer: “Well, we’ll see about that after I call this 1-800 number.”

(The customer stalks out with her earlier purchases. Several minutes later, she comes back inside.)

Customer: “I am buying that, anyway.”

(I begin ringing the sale again when she suddenly sneers.)

Customer: “By the way, you forgot to give me my coupons back.”

(As she says this, she’s handing me two coupons — the exact same two I apparently didn’t return.)

Me: “I… couldn’t possibly have forgotten.”

The Couponator 13: Coupons Of Purchases Past
The Couponator 12: The Special Competition
The Couponator 11: Barcode Of Duty