The Contrarian Vegetarian
(I work in a sandwich shop. We’re close to closing, so the line’s glass case doors are covering the meats and vegetables. I open both when the customer arrives.)
Me: “Hello, ma’am. What can I get for you today?”
Customer: “Hi there. I’m vegetarian, so I can’t eat meat.”
Me: “That’s absolutely okay, ma’am. We have egg sandwiches, veggie sandwiches, and salads, and we also have a delicious vegetarian patty sandwich to offer you.”
Customer: “I know what I want, but I need you to clean your hands and the surfaces, because I can’t eat meat at all.”
(I rinse the food surfaces and the cutting knives, I clean my gloves, and I lower the glass case back over the meat since she’s made it clear it won’t be needed.)
Me: “Okay, ma’am. If that’s satisfactory for you, what kind of bread would you like?”
Customer: “Oh, the flatbread, please, half of one.”
Me: “Yes, ma’am, and your sandwich choice?”
Customer: “A ham, thanks.”
(I stop in my tracks and I hear my coworker giggling in the back of the store.)
Me: “Uh… A ham, ma’am? We don’t have any vegetarian substitute ham.”
Customer: “No, I mean a regular ham.”
Me: “Ma’am, ham is pork meat. Are you sure that’s the sandwich you want to order?”
Customer: “Positive, thanks! Actually, can I have double meat on that?”
(I double-checked before ringing her up that she knew ham was a meat and unsuitable for vegetarians, and she was perfectly happy with that, apparently.)
Question of the Week
Have you ever served a bad customer who got what they deserved?