The Concert Was For ‘Lady Georgia-Georgia’
(A customer has reached our call center to ask for more information about his tickets. Often, seating designations may be abbreviated on the tickets we mail out, and, in this case, the abbreviation is similar to another state’s two-letter postal abbreviation.)
Customer: “I have a question on my tickets. I can’t find the Georgia Standing area on the map.
Me: “I’m sorry; I’m not familiar with the Georgia Standing area. Is that how it’s written on your tickets?”
Customer: “Yeah, it says ‘GA STANDING.’”
(Now whenever our concerts have a General Admission Standing area, we all call it Georgia Standing!)
Question of the Week
Have you ever served a bad customer who got what they deserved?
