The Computer Lies!

, , , | Right | December 28, 2018

(Three days after Christmas, I’m re-shelving some of the multitudes of returns we got in that afternoon when a customer approaches me.)

Customer: “Can you help me? I’m looking for the massage and reflexology section in health and well-being.”

(A customer knowing the subsection is a minor miracle and a pleasant surprise.)

Me: “Sure! Right this way. It’s a little small, so it’s just this half-shelf at the bottom here. Let me know if you need a hand with anything else!”

Customer: “Actually, this is the title I’m looking for; I didn’t see it here.”

Me: “Okay, I’ll just go check on the kiosk to make sure we have some in stock, and if they might be in a different spot.”

Customer: “Oh, I looked it up on the computer already; it said you didn’t have any.”

Me: “…”

Customer: “…”

Me: “Then we don’t have any in the store right now.”

(I offered to help the customer put in a kiosk order, but the customer walked away from me.)

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