The Computer Lies!
(Three days after Christmas, I’m re-shelving some of the multitudes of returns we got in that afternoon when a customer approaches me.)
Customer: “Can you help me? I’m looking for the massage and reflexology section in health and well-being.”
(A customer knowing the subsection is a minor miracle and a pleasant surprise.)
Me: “Sure! Right this way. It’s a little small, so it’s just this half-shelf at the bottom here. Let me know if you need a hand with anything else!”
Customer: “Actually, this is the title I’m looking for; I didn’t see it here.”
Me: “Okay, I’ll just go check on the kiosk to make sure we have some in stock, and if they might be in a different spot.”
Customer: “Oh, I looked it up on the computer already; it said you didn’t have any.”
Me: “…”
Customer: “…”
Me: “Then we don’t have any in the store right now.”
(I offered to help the customer put in a kiosk order, but the customer walked away from me.)
Question of the Week
Have you ever served a bad customer who got what they deserved?