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The Color Is Off But So Is The Customer

, , , | Right | October 5, 2018

(I find a customer with several queen-size bedding sets in her cart. I can tell she’s stressing over something, so I come up to help.)

Me: “Hello, how can I help you today?”

Customer: “Yes, I’d like to find these sets that I’ve got in my cart, but I need them in a king size.”

Me: “Okay, let’s see…”

(After turning immediately to my left, I easily find the king-size bedding sets and pull them off the shelf for her. She seems incredulous.)

Customer: “Oh, are those the same sets?”

Me: “Well, yes, they’re the same ones you have in your cart, just in a king size.”

Customer: “How can you tell?”

(I look at the set through the clear packaging. This is a package where there’s a small picture and label on the front, but all sides of the package are crystal clear so you can see the sheets, pillowcases, decor pillows, and the comforter quite easily. I point out to her that not only is it the same color and pattern but that the name and description on the label is exactly the same. She points at the small picture on the package.)

Customer: “But this looks greener on the picture!”

Me: “Well, I don’t know about that.” *laughs* “I guess there was just a printer error on the picture; maybe the printer was a little out of red ink or something? You can see that the comforter is exactly the same color as the one in your cart.”

Customer: “Can I get a discount, then?”

Me: “What?”

Customer: “Can I get a discount?”

Me: “For what?”

Customer: “Because this picture’s color is off! Because the printer wasn’t working?”

Me: *sarcastically* “Okay, sure, but only if you promise to take this picture out of the packaging and frame it up on your wall above your bed.”

Customer: “Okay!”

Me: “No.”

Question of the Week

Have you ever met a customer who thought the world revolved around them?

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