The Coddling Stops Here
(I’m at a customer’s house to try to repair a desk…)
Me: “Well, it can’t be repaired, so I’ll have to order a new desktop. It could be a couple of weeks.”
Customer: “So you’re taking this one with you right?”
Me: “No, I can’t fit it in my vehicle.”
Customer: “So you’ll be back for it then?”
Me: “No, we don’t do delivery; henceforth, we don’t do pickups, either.”
Customer: “But I bought it from your store!”
Me: “…and you took it home from my store.”
Customer: “Yeah, and it barely fit in my SUV!”
Me: “But it did fit, and you took it home with you.”
Customer: “Well, you’re going to need to pick it up. I’m not bringing it all the way back.”
Me: “Stay with me here: you bought it, picked it up, took it to your home and discovered it had a problem. Now you want to disavow all responsibility? That isn’t how it works. If you got a blender home and it didn’t work, would you call the store and tell them to come to pick it up?”
Customer: “…”
Me: “You’re remodeling your home, not paying me to do it. Don’t forget what that Y stands for in DIY.”
Customer: *sheepishly* “…can you help me put it in my car?”
Question of the Week
Have you ever served a bad customer who got what they deserved?