The Cleaning Is In The Detail(ing)
Customer: “I want a refund on your car wash!”
Me: “Did it not clean your car, ma’am?”
Customer: “Only the outside! But the inside is still filthy!”
Me: “The car wash only cleans the outside of your car, ma’am. The inside is up to you. We don’t do car detailing here.”
Customer: “That’s false advertising! You advertised a car wash, and I didn’t get a car wash!”
Me: “Ma’am, the general understanding is that a car wash is just for the exterior. Drivers are usually responsible for keeping the interior of their cars clean.”
Customer: “Well, what about those who aren’t responsible?! What about them?”
Me: “I can’t really answer that honestly to your satisfaction, ma’am.”
She ended up complaining to my manager and was given directions to a car detailing service. From what I saw, the inside of her car was filthy and full of trash.
