The Citrus Code
Everything is scannable or on a button, I am told whilst training. Everything. I am told. EV-REE-THING. I am competent enough to be flying solo, when I get to an item. It doesn’t have a barcode to scan. It’s not got a button to press on the computer. I am holding the offending item and flag down a coworker — one who didn’t train me.
Me: “Erm, [Coworker]. I can’t find—”
Coworker: “Ah, yes. Life has given you lemons and you cannot make lemonade as the system doesn’t believe in lemons. But there’s a code to force the system to accept the lemons.”
They put in the lemon code, and I am finishing up the transaction.
Me: *More to myself* “I was told everything was either scannable or on a button.”
Customer: “Ah, but the system doesn’t believe in lemons, so…” *Shrugs*
Coworker: “Do they even exist if the system doesn’t believe in them?”
Customer: “Did they ever exist in the first place? Or are they just oranges having an identity crisis?”
Coworker: “Now the real questions are being asked.”
Me: “Do you two know each other?”
They didn’t.
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.