The Cat Needs Some Highlights
(I call my local vet to make an appointment for my cat to have his annual immunisation.)
Receptionist: “Hello, [Name and Location of Veterinary Clinic].”
Me: “Hi, I’d like to make an appointment, please.”
Receptionist: “I’m sorry?”
Me: “I’d like to make an appointment, please”
Receptionist: “I’m sorry, I think you have the wrong number. You want next door. I can give you their number.”
Me: “Oh, I’m sorry. Who have I called?”
(As I’m staring at the vet’s number on their website and thinking maybe I’ve dialled the wrong section, so I decide to check.)
Receptionist: “You’ve called the vet. The hairdresser is next door.”
Me: “Um, I wanted the vet; I want an appointment for my cat…”
Receptionist: “Oh… I just assumed you wanted a hair appointment…”
Question of the Week
Have you ever served a bad customer who got what they deserved?