The Case Of The Missing Coupons  

, , , | Right | November 1, 2019

(I am a customer service manager — basically the first person called for a customer complaint — answering a call at a register.)

Me: “Hi there. How—”

Customer: “This woman won’t use my coupons!”

Cashier: “She doesn’t have them.”

Customer: “So?”

Me: “I understand the frustration, but you can bring them in tomorrow for a refund at customer service.”

Customer: “So, you’ll give me my money back?”

Me: “Per store policy, if you come back within 24 hours of your transaction with your forgotten coupons and the receipt, the customer service desk can give you the value of your coupons.”

Customer: “And the gas I’ll waste driving all the way back here? I live in [Town ten minutes away]!”

Me: “If you’d like, I can take your information and pass it on to upper management to contact you.”

Customer: “Why can’t you just give me the discounts? This is ridiculous!”

Me: *getting irritated* “Because we have nothing to scan, nothing to enter, no way to balance the drawer. You are welcome to come back tomorrow or I can relay your information—”

Customer:No! Give me one good reason you can’t honor my coupons. Now!

Me: *fed up* “Because honoring your coupons when you don’t have them would be the same idea as charging you for items you didn’t buy.”

Customer: “That’s a scam! You can’t charge me for things I didn’t buy! You are a disrespectful, ignorant, ugly b****! I will never come back here!”

(The woman storms off, shoving me sideways into a display on her way out the door.)

Cashier: “See you next time, ma’am!” *smiles and waves*

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