The Caped Crusader In His Spare Time
(Our call center specializes in courtesy calls to new health care members. We can only speak with the account holder.)
Me: *on the phone* “Hello. Is [Name] available?”
Man: “I’m Batman.”
Me: “That’s… fine, sir, but is [Name] there?”
Man: “I’m Batman.”
Me: “I understand that, but for the purposes of my call, I have to speak with [Name]. Can you please tell me if she’s available?”
Man: “I’m Batman.”
Me: “I’m near a window, and I can see the bat symbol. While you go to meet the Commissioner, could you hand the phone to [Name]?”
Man: “…” *click*
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
