The Call With No Name
(I work in customer service and take calls to schedule house inspections.)
Me: “Welcome to [Business]. My name is [My Name]. How may I help you?”
Caller: *in very thick accent* “Yes, hello? I got a letter from you to book an appointment.”
Me: “Of course. Can you give me the six-digit number on that letter, please?”
Caller: “No, no number.”
Me: “It should be right on the letter you received, right above our phone number.”
Caller: “No, no number.”
Me: “No problem. May I have your address instead, please?”
Caller: “Uhm, address… It’s in [City].”
Me: “All right, and on which street?”
Caller: “I don’t know.”
Me: “Which address do you live on?”
Caller: “No address.”
Me: “Perhaps I can try your name instead?”
Caller: “I don’t know name.”
Me: *very clearly* “What is your name?”
Caller: “I don’t know what my name is.”
Me: *very confused now* “Excuse me, but I have to have some information from you to be able to find you in the system or make the appointment. Your name, your address, or your phone number?”
Caller: “Yes, yes, I understand, but I don’t know my name.”
Me: “I… I’m sorry… how can you not know your name?”
(The caller suddenly starts laughing hysterically.)
Caller: “Sorry, I can’t do this anymore! It’s [Colleague]. Wow, you have the most amazing patience! I’m stuck on the freeway and will be about 10 minutes late. Can you please tell [Boss] for me?”
(The reason I never realized this was a fake call was because, sadly, it was not even close to the weirdest calls I’ve had.)
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.