The Cake Website Is A Lie
(I work on the hands-on side of a small online sports gear store, packing and answering the phone. I overhear the following phone call on speaker.)
Coworker: “Hello, [Sports Store]. How can I help you?”
Customer: “Yeah, hi. I haven’t actually looked at your website but I was wondering if you could help me; do you have any cake decorating supplies?”
Coworker: “Uh… no I’m afraid we don’t carry cake decorating gear. We mostly stock sports goods.”
Customer: *disappointed* “Oh… well, I don’t want that. Maybe I’ll check your website.” *click*
Coworker: *to me* “Cake decorating is a sport now?”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.