The Cake Order Is A Lie

, , , , | Working | September 2, 2019

(I am a baker, so while I do not deal with difficult customers, I get to hear all the stories. The latest incident is a customer who wanted a custom cake for Monday but when she called on Thursday, she was informed she needed to order by Friday. She calls on Saturday, about an hour before the store closes, a few hours after the decorator has left, outraged that she can’t get her cake. A few days later, my brother has asked me to buy something for him, so I call the store late in the day to place an order.)

Assistant Manager: “Thank you for calling [Bakery]. This is [My Name]. How can I help you?”

Me: *in a higher pitch than normal* “Hi. I’d like to place an order for a cake.”

Assistant Manager: “When would you like it for?”

Me: “Tonight.”

Assistant Manager: “So, you want a cake from the case or…”

Me: “Actually, I want a three-tier [custom cake that we don’t make].”

Assistant Manager: *laughing* “Oh, I know who this is now.”

Me: *laughing* “I tried to be as ridiculous as possible, but I didn’t know how long I’d last without breaking. But in all seriousness, can I order [item]?” 

Assistant Manager: “No!”

Me: “Fine! I’ll make it myself!”

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