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The Bridges Of Maddening County

, , , | Right | November 5, 2019

(I call a new client — who lives over an hour away from the clinic — at the request of a doctor to set up an appointment so her dog can be evaluated for surgery. New clients usually have questions about costs and policies, but this one throws me for a loop.)

Me: “We’ll see you on Saturday at 11:30.”

Client: “Oh, can you tell me how to get there and avoid the major highway?”

Me: “You mean, take [Road]?”

Client: “Yes, but I need you to tell me if there are any bridges on that road. I cannot drive over any bridges.”

Me: “Uh, I think the last time I drove to [Office] on [Road] was over ten years ago, so I would have to say I really am not sure.”

Client: “Oh. Okay. Thanks, anyway. Maybe you could tell me if [Road] has any curves or hilly spots? I don’t do well driving over bridges, curves, or hills.”

Me: “Uh… I’m not sure about the hills or curves on [Road]. I’m sorry I can’t help you more.”

Client: “That’s okay. See you Saturday!”

Question of the Week

What is the absolute most stupid thing you’ve heard a customer say?

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