The Bitter Taste Of The Law
(I work in the call center for a national fast food restaurant. We don’t accept ideas about new or modified products from guests, and we especially don’t pay for them. Any time a guest starts to give a suggestion, we have to read them a legal statement to that effect.)
Caller: “I wanted to tell you that I love your turkey burgers, but I really think you should start serving them on gluten-free—”
Me: *interrupting* “Ma’am, I’m sorry, but I do have something I need to read you real quickly.”
(I then read the legal statement stating that we can’t accept her idea, and won’t pay for it.)
Caller: *long pause* “Well, I don’t know what that means, but it doesn’t sound very nice, so I’m going to hang up on you.”
(And she did!)
Question of the Week
Have you ever served a bad customer who got what they deserved?