The Biggest Pest Isn’t The Wasp

| Right | November 25, 2016

(I use to work as an admin for a pest company. The techs make their own schedules with monthly visits to customers and fit in people that have called for re-treatments. Usually when people call in asking for an extra service I can get them to wait a day or two to help the techs.)

Me: “[Company], how can I help you?”

Customer: “I have a wasp in my screen porch!”

Me: “Oh, dear! Well, to help your tech, do you know where the nest might be in your porch?”

Customer: “I don’t know.”

Me: “Okay. Have you seen them flying in a certain direction?”

Customer: “No. It’s just one that got inside. Can you just send the tech now to kill it!”

Me: “Wait, you want me to have the tech go off route now to kill one wasp?”

Customer: “Yes!”

Me: “Have you seen a lot of activity outside?”

Customer: “No!”

Me: “Let me see what I can do.”

(I put her on hold and tap my fingers for a few moments and have a snack. It’s our busy season and that route is our largest and busiest with only one tech near it. I wasn’t about to call him for one wasp.)

Me: “Thanks for holding. I called the tech and he won’t be able to fit you in today. I could put in a request for tomorrow.”

Customer: “What?! I pay you guys good money to take care of pests! What am I supposed to do about this wasp?”

Me: “Hit it with a rolled up magazine.”

Customer: “What?! How dare you! I want my tech to call me!”

Me: “I can do that. Have a nice day.”

(I send a message for the tech to call her. Two hours later he ran in for supplies.)

Tech: “What the h*** was that all about?! She wanted me to go kill one wasp!”

Me: “Yeah, I know. I told her to hit it with a magazine.”

Tech: “So did I! I’m not going 20 minutes off route to spray one wasp! I’m lucky I found the time to pick up more chemicals!”

(Seriously, yeah, you are paying us, but so are tons of other people. Grow up and slap it with a newspaper. Sadly, that was not the first or last call I got like that. One involved a dead hamster under the stove. Another was a frog… in their yard.)

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