The Biggest Horror This Halloween Is The Delivery

, , , , , , | Working | October 31, 2019

My “Mrs. Peacock” Clue/Cluedo Halloween costume wasn’t complete without a small toy revolver, so I searched an online marketplace that specializes in handmade and vintage goods, and found one at a good price from a seller only about 100 miles from me. Per the seller’s policies, he usually shipped items within three business days of order placement, but sometimes needed up to seven days to ship the item. In either case, the package should take only two or three days to arrive even by basic postal service.

On Wednesday the 19th, I received an email from the seller with the package tracking code and the following note: “Your package was shipped a few days back on time. Here is the tracking information. Have a great day!”

“A few days back on time” was ambiguous, but it sounded as though the seller was stating that he had shipped the package out “a few days back,” which was certainly well within his policy and therefore “on time.” However, when I got home that afternoon, the package had not arrived, nor did it arrive the following day. Or the next. Or the next. The whole time, the package tracking showed the same status message: “Pre-Shipment Info Sent to USPS, USPS Awaiting Item.”

It seemed the seller had created the package profile with the post office, but hadn’t yet given the package to a postal worker to begin processing. On Sunday the 23rd, one week after I’d ordered the item, I contacted the seller: “Please send out ASAP. I ordered this well enough in advance to accompany a Halloween costume for a party this coming Friday, October 28th.

“Columbus to Cincy isn’t far; it should take no more than two or three days to arrive, but I’ll get it in time only if you ship it by tomorrow, Monday, October 24th.

“If you cannot manage to get it in the mail by close of business tomorrow, please let me know by canceling the order and issuing a full refund so that I can seek an alternative that will deliver in a timely fashion.”

The seller responded: “Hello, your package is indeed in the US mail system and on the way to you. The post office is always a day or more behind scanning updates. Some updates are as late as five days.

“Thank you for your patience. Have a good day!”

Yes, he was placing the blame for the package’s delay on the post office! Magically, the very next day, the tracking status changed to “Accepted at USPS Origin Facility.” Two days later, the 26th, I finally had my costume accessory. It was exactly what I needed, albeit a little smaller than I expected.

However, the seller got his very-well-deserved negative feedback posted to his account about his slow service and blatant lies!

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